BPOC – BPO Convergence

Driving Growth with Intelligent
Customer Lifecycle Management

At BPO Convergence, we continuously expand and refine our expertise with a simple objective: to always be the most reliable Customer and Product Lifecycle Management solutions provider. We partner with enterprises to deliver tailored solutions that solve for a range of challenges, including accelerating time-to-market, driving customer acquisition and retention, optimizing service and back-office costs, expanding rural reach, and enabling seamless digital transformation.

Pushing boundaries

0 billion +

Unique Customer
Interactions Handled

29858 +

Customer-Facing
Professionals

485 billion +

Critical Information Records & Documents Digitized

0 +

Years of
Multi-Industry Expertise

OUR SOLUTIONS

Performance Optimized. Engagement Maximized.

We drive sales, qualify leads and manage collections through an omnichannel approach involving phone, mail, chat & social media. The aim is to strengthen customer relationships while optimizing revenue and cash flow.

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We streamline payroll, audits, recruitment & reporting – reducing risks & costs while ensuring compliance, business agility and productivity.

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Our smart tools & processes streamline and automate complex tasks like forms, tickets, claims and surveys. We ensure accuracy, efficiency, & scalability – freeing you to focus on business growth.

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We connect businesses with top talent – on-site, in-store, remote, or on the field. Our tailored staffing strategies ensure agility, scalability and cost efficiency to meet your evolving workforce needs.

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From scanning to data entry, indexing and tagging, we digitize with speed and accuracy. With 500+ million pages processed, our proprietary technology empowers businesses and government departments to transition seamlessly into the digital age.

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Our 30K+ experts have handled over a billion interactions, delivering seamless engagement across IVR, calls, emails, chat and social media. AI-driven personalization and strict data security ensure exceptional customer experiences every time.

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Industries Served

Pick your industry to see the KPIs that drive success:

Telecommunications

Healthcare & Wellness

Hospitality & Travel

Energy & Utilities

Durables

E-commerce & Logistics

Financial Services & Banking

Jewellery & Luxury Goods

Digital Transformation & Technology

Food Tech & Q-commerce

CASE STUDIES

Real Impact. Real Results.

How BPOC Helped a Leading Mobile Service Provider Improve Customer Experience

Customer Experience for a Logistics Giant Transformed by BPOC

BPOC Boosts Revenue, Accuracy & Customer Satisfaction for an Online Pharma Business

Grow. Innovate. Thrive.

Be part of a team that’s redefining customer experience. At BPOC, we don’t just offer career opportunities – we build careers. Unlock your potential, learn from the best, and grow in a dynamic, future-ready workplace.