CUSTOMER EXPERIENCE MANAGEMENT
Redefining Excellence in Customer Experience
Empowering your business to deliver exceptional interactions at every touchpoint.
MANAGED SERVICES & ANALYTICS
Streamline Operations with Managed Services
Focus on growth while we handle your operational complexities with precision and care
STAFFING SOLUTIONS
Seamless Remote and Onsite Deployments
LEAD & ACCOUNT MANAGEMENT
Efficient Lead Tracking for Better Conversions
Monitor, nurture, and convert leads with precision for impactful outcomes.
TRANSACTION PROCESSING
Scalable Solutions for Growing Businesses
Our transaction processing systems grow with you, ensuring uninterrupted service.
DIGITIZATION
Transforming Businesses Through Digitization
Seamless digital solutions to modernize your processes and enhance efficiency.
Warehousing
Scalable Solutions for Growing Businesses
Expand your storage space as your business grows with our flexible options.
About Us
Since 2005, BPOC has been on an exciting journey, starting as an Integrated Document Management Services Company and evolving into a full-fledged Business Process Management (BPM) powerhouse. With a vibrant presence across India and clients around the globe, we’re all about combining industry know-how with our cutting-edge-proprietary technology to craft solutions that deliver real value for our clients and their customers.
We proudly serve a variety of sectors like Consumer Finance, E-Wallets, E-Commerce, Government-to-Citizen Services, Healthcare, Hospitality, Legal, Logistics, Media, Power & Utilities, Taxi Services, and Telecom—bringing our expertise to every challenge our clients entrust us for & more !
Big news – In September 2024, Fornax Corporate Services, backed by Carpediem Capital, acquired a majority stake in BPOC. This partnershipfuels our passion and expands our reach in the BPM landscape, and we can’t wait to see what’s next !
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Our Ethos
INTEGRITY
Relationships are trees & not fruits.
PEOPLE
Can buy people's time but must earn their initiative.
DELIVERY
Must do what you said you will do.
FRUGALITY
Money saved is money earned.
Our Services
Our Clients
Value Creation Framework
Delivery & Value Creation Framework
Specific components & actions through which BPOC delivers value
Support Activities
Infrastructure:
Sales & procurement systems
Relationship & Performance management systems
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Primary Activities
value
Multiple Sites, Locations & BCP capabilities
Compliant, Competitive & Flexible
High learning orientation with captive capabilities & partnerships – Evolve as an extension of Client
Dedicated attention & involvement across leadership and functions
Human Resource Practices:
Tools & Technology:
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Support Activities
