MANAGED SERVICES & ANALYTICS
STAFFING SOLUTIONS
LEAD & ACCOUNT MANAGEMENT
TRANSACTION PROCESSING
CUSTOMER EXPERIENCE MANAGEMENT
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CUSTOMER EXPERIENCE MANAGEMENT
Redefining Excellence in Customer Experience

Empowering your business to deliver exceptional interactions at every touchpoint.

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MANAGED SERVICES & ANALYTICS
Streamline Operations with Managed Services

Focus on growth while we handle your operational complexities with precision and care

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STAFFING SOLUTIONS

Seamless Remote and Onsite Deployments
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LEAD & ACCOUNT MANAGEMENT
Efficient Lead Tracking for Better Conversions

Monitor, nurture, and convert leads with precision for impactful outcomes.

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TRANSACTION PROCESSING

Scalable Solutions for Growing Businesses

Our transaction processing systems grow with you, ensuring uninterrupted service.

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DIGITIZATION


Transforming Businesses Through Digitization

Seamless digital solutions to modernize your processes and enhance efficiency.

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Warehousing

Scalable Solutions for Growing Businesses

Expand your storage space as your business grows with our flexible options.

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About Us

Since 2005, BPOC has been on an exciting journey, starting as an Integrated Document Management Services Company and evolving into a full-fledged Business Process Management (BPM) powerhouse. With a vibrant presence across India and clients around the globe, we’re all about combining industry know-how with our cutting-edge-proprietary technology to craft solutions that deliver real value for our clients and their customers.

We proudly serve a variety of sectors like Consumer Finance, E-Wallets, E-Commerce, Government-to-Citizen Services, Healthcare, Hospitality, Legal, Logistics, Media, Power & Utilities, Taxi Services, and Telecom—bringing our expertise to every challenge our clients entrust us for & more !

Big news – In September 2024, Fornax Corporate Services, backed by Carpediem Capital, acquired a majority stake in BPOC. This partnershipfuels our passion and expands our reach in the BPM landscape, and we can’t wait to see what’s next !  

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Our Ethos

INTEGRITY

Relationships are trees & not fruits.

PEOPLE

Can buy people's time but must earn their initiative.

DELIVERY

Must do what you said you will do.

FRUGALITY

Money saved is money earned.

Our Services

CUSTOMER EXPERIANCE MANAGEMENT

Inbound & Outbound Call Center Support | Chat & Email Support

MANAGED SERVICES & ANALYTICS

On Demand Analytics | Data Preparation | Customer Accounting | Reporting

STAFFING SOLUTION

Seamless Remote & Onsite Deployments

LEAD & ACCOUNT MANAGEMENT

Inbound & Outbound Call Center Support | Chat & Email Support

TRANSACTION PROCESSING

Back-Office | Order Processing | Provisioning | Exception Management | Service Recovery | Remote KYC | Transaction Monitoring

FEET-ON-STREET

Verification | KYC | Collection | Pick-Up | Installation & Fault Repair | Last Mile Fulfillment

DIGITIZATION

Digital Cataloguing & Record Management Solutions

WAREHOUSING

Indexing | Storage | Retrieval

Our Clients

Value Creation Framework

Delivery & Value Creation Framework

Specific components & actions through which BPOC delivers value

Train

Train

Hire

Hire

Perform

Perform

Analyze

Analyze

Improve

Improve

Support Activities

Infrastructure:

Sales & procurement systems

Relationship & Performance management systems

Project:1

Project:2

Project:3

Project:4

Project:"n"

Primary Activities

value

Multiple Sites, Locations & BCP capabilities

Compliant, Competitive & Flexible

High learning orientation with captive capabilities & partnerships – Evolve as an extension of Client

Dedicated attention & involvement across leadership and functions

Human Resource Practices:

Tools & Technology:

Governance:

Support Activities

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