Our Journey

Two Decades of Growth, One Mission:
Business Transformation

Our Journey

BPO Convergence (BPOC) is a leader in customer and product lifecycle management, delivering cutting-edge Business Process Management (BPM) solutions that drive growth, optimize costs and accelerate digital transformation.

Founded in 2005 as a pioneer in document management, we have evolved into a dynamic BPM company with a pan-India presence, including offices in Noida, Bengaluru, Hyderabad, Bhubaneswar, Mohali, Guwahati and Asansol. Our strategic focus on Tier-2 and Tier-3 cities ensures high-value, scalable solutions with a competitive edge.

With two decades of experience, we have completed 1+ billion unique customer transactions for leading brands in Telecom, Logistics, Mobility, E-Commerce, Consumer Finance and Healthcare, and are expanding into BFSI, EdTech, Travel, Retail, Real Estate and EV.

A Stronger Future with Fornax Corporate Services

In 2024, BPOC joined Fornax Corporate Services, backed by Carpediem Capital, unlocking new opportunities for global expansion and talent development. With enhanced technology, capital and strategic partnerships, we are now better positioned to drive digital transformation while empowering enterprises for long-term success.

Learn more about Fornax Corporate Services.

What We Do: Optimizing Workflows Through Intelligent BPM

BPOC enhances business processes through strategy, technology and execution. Our BPM solutions –designed to Sell, Process, Automate, Serve, Learn, Retain – drive performance and customer engagement.

Our solutions include Customer Experience Management, Managed Services, Staffing, Lead management, Transaction processing, Feet-on-Street Deployments and Digitization. Explore our full range of solutions in What We Offer.

We deliver measurable outcomes, effectiveness, and security through curated best practices. Our commitment to excellence is backed by strict adherence to industry KPIs like FCR, CSAT, NPS, AHT, Conversion Rate and Average Order Value.