Who we are – BPOC

Two Decades of Growth, One Mission:
Business Transformation

Inside BPOC

BPO Convergence (BPOC) is a leader in customer and product lifecycle management, delivering cutting-edge Business Process Management (BPM) solutions that drive growth, optimize costs, and accelerate digital transformation.

Founded in 2005 as a pioneer in document management, we have evolved into a dynamic BPM company with a pan-India presence, including offices in Noida, Bengaluru, Hyderabad, Bhubaneswar, Chandigarh, Guwahati, and Asansol. Our strategic focus on Tier-2 and Tier-3 cities ensures high- value, scalable solutions with a competitive edge.

With two decades of experience, we have completed over one billion unique customer transactions for leading brands in Telecom, Logistics, Mobility, E- Commerce, Consumer Finance, and Healthcare, and are expanding into BFSI, EdTech, Travel, Retail, Real Estate, and EV.

In 2024, BPOC joined Fornax Corporate Services, backed by Carpediem Capital, marking a new chapter of growth, expanded global reach, and enhanced capabilities to redefine BPM.

What We Do: Optimizing Workflows Through Intelligent BPM

BPOC enhances business processes through strategy, technology, and execution. Our BPM solutions-designed to Sell, Process, Automate, Serve, Learn, Retain drive performance and customer engagement.

Our solutions include Customer Experience Management, Managed Services, Staffing, Lead management, Transaction processing, Feet-on- Street Deployments, and Digitization. To explore our full range of solutions, see What We Offer.

With curated best practices, we ensure measurable outcomes, efficiency, and security. Our commitment to excellence is reinforced by strict adherence to industry KPIs like FCR, CSAT, NPS, AHT, Conversion Rate, Average Order Value, and much more.

If you’d like to learn more about your industry and key performance indicators, check out how Smart KPIs power success.

Our Ethos: The DNA That Defines Us

A Stronger Future with Fornax Corporate Services

Joining the Fornax Corporate Services family in 2024 has positioned BPOC for greater innovation, expansion, and talent development. With access to advanced technology, capital, and strategic partnerships, we are now better equipped to deliver industry-leading solutions, drive digital transformation, and support enterprises in achieving long-term success.

Learn more about Fornax Corporate Services.